Megaexpeditions and Mega Eventos: WhatsApp assistants for a tour operator in Cusco

For Megaexpeditions and Mega Eventos we built WhatsApp assistants that answer tourists and event enquiries, book Zoom meetings from the chat and keep the calendar in sync with the CRM. The team takes over the conversation whenever it wants. Everything runs on the client's own server.

LiveRuns on the client's own server

The problem

Tourist messages answered late; calendar and CRM kept by hand.

What we built

  • WhatsApp assistant for tourists and enquiries.
  • Zoom meeting booking from the chat.
  • Calendar-to-CRM sync.
  • WhatsApp templates and two numbers (tourism and events).
  • Assistant for event enquiries.
  • A daily email with tomorrow's passenger distribution.
Aeverion

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